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Privacy Policy - Realty.com.cy

Introduction

Welcome to the Privacy Policy of [www.realty.com.cy], your trusted real estate platform based in the Republic of Cyprus ("the Platform"). Prioritizing our users' privacy, we steadfastly uphold the confidentiality, integrity, and security of every piece of information gathered through our platform.

This Privacy Policy provides clear insights into our procedures for collecting, using, sharing, and safeguarding user data. Furthermore, it elaborates on the rights and options available to our users concerning their personal data. By navigating our platform, you signify your agreement to the stipulations of this Privacy Policy, our Terms and Conditions, Cookies Policy, and any other relevant terms. Should you have queries or uncertainties about this policy, kindly reach out to us at info [at] realty. com. cy.

Our last policy revision occurred in August 2023. We periodically refresh its content in alignment with platform enhancements or legal amendments. We encourage you to review it routinely to remain informed about how we manage and protect your data.

Platform Administration

RimaTech Ltd, a company duly registered in Cyprus with registration number HE 439114, manages the platform. This Privacy Policy details the methods RimaTech Ltd ("we" or "us") employs to gather, utilize, process, and divulge information. This includes personal data (“personal information”) that identifies and is associated with you (“you”). Here, "you" refers to either a general user of the platform or a listing user (someone who advertises properties on our platform), corresponding to your interactions with the platform.

Our Commitment

RimaTech Ltd functions as the 'controller' of your personal data, meaning we determine the reasons and methods for processing your data whenever you avail our products or services. Further insights into this responsibility are provided in subsequent sections.

Your Obligations

It's imperative that you peruse this policy and ensure you are in agreement with its contents before engaging with our services.

Data Pertaining to Properties on the Platform

It's essential to note that this policy predominantly addresses the personal information you provide to us, not the details of properties showcased on our website or applications. Such details relate exclusively to the properties and don't delve into specifics about the tenants or property owners.

For inquiries about the displayed property details, please liaise with our customer service division. If you are in the process of selling or leasing a property that's currently promoted on our platform, kindly address your queries to your estate agent, the individual listing the property, or opt to file a 'Special Request' or a grievance directly on the specific property's page.

This Privacy Policy:

  • Gives a comprehensive insight into our methods of collecting and handling your personal data, and informs you about your rights under the EU General Data Protection Regulation (EU) 2016/679 (“GDPR”).
  • Is tailored for:
    • (a) Individuals who browse or interact with the platform, designated in this Privacy Policy as “users” or “listing users”.
  • Users or listing users must either be eighteen (18) years old or have reached the legal age of majority in their respective jurisdictions to utilize the platform.
  • Accessing, perusing, or partaking in the platform is strictly prohibited for anyone not meeting these age requirements. We are committed to ensuring that we don't intentionally solicit or gather personal information from those below the age of eighteen (18).

Collection and Use of Data

Data Overview

As a user of our platform, we gather specific insights related to your activity. This includes the pages you browse, properties you flag as favorites, properties you express an interest in viewing, and any search requests you generate. Additionally, at certain junctures, you may voluntarily provide us with personal details, such as your name, email address, phone number, and specific property preferences.

Details on Data Collection

Below, we delineate the type of data we collect, the rationale behind its collection, and the legal grounds that permit such collection.

Specifics Collected

Contact Information:

This primarily includes identifiable details, such as:

  • Name
  • Email Address
  • Phone Number

These particulars help in enhancing your experience on our platform and facilitating seamless communication between you and any other stakeholders within our platform's ecosystem.

Methods of Data Collection

Direct and Indirect Data Collection

We primarily gather your personal data when you willingly provide it to us via the platform or other communication channels. There are instances where data might also be shared with us indirectly, such as when using certain authentication systems to access our services. Here's a concise breakdown of the ways we capture your data:

  1. Through platform access and utilization.
  2. Completion of our registration process.
  3. Authenticating and accessing your Cabinet.
  4. Uploading content or submitting posts.
  5. Engaging with our team members, be it employees, representatives, or higher management.
  6. Participation in our surveys or providing feedback.
  7. Direct communications with us, whether through email, text, post, or other mediums.
  8. Interactions with our promotions or features on external platforms that reference this Privacy Policy.

Exclusions from this Policy

It's important to note that this Privacy Policy does not extend to:

  • Data we gather offline or via other mediums, even if it's on a different website operated by a third party.
  • Information captured by third parties or through applications, content, or advertisements that might be linked from our platform.

Engaging with such third-party links or applications might expose your data to these third parties. We emphasize that we neither govern nor hold accountability for the privacy protocols of these external entities.

Purposes for Data Collection

Identification and Communication

We harness the collected data primarily for the purpose of identifying you distinctively among our user base and initiating contact where necessary. This aids in tailoring a more personalized experience when using our services.

Property Listing Context

For users utilizing our property listing service, we find it imperative to understand your relationship to the property in question. Such insights enable us to offer optimized services and products relevant to your property listing needs, unless you explicitly express your preference against it.

Subscriptions and Alerts

Opting into our property notifications, tracking features, or marketing communications means you'll be kept in the loop via your provided email address. This ensures you stay updated with real-time developments in the property realm tailored to your interests.

Facilitating Connections

Engaging with our platform may entail interactions with various property-related entities, like agents, property management companies, or new home developers. Should you express interest in a particular property or send a message to any property listing user, we facilitate the communication process. This involves sharing your contact particulars with the respective listing user, and vice versa, allowing both parties to converse directly. This reciprocal data sharing promotes efficient communication and ensures both you and the listing users can engage meaningfully.

Obligation to Provide Personal Data

Potential Consequences of Withholding Data

Your provision of personal data is not just a procedural formality; it's integral to the functioning of our platform and the delivery of our services to you. The following are potential repercussions of not furnishing the required data:

  1. Service Access Limitations (If, at any instance, you withhold necessary personal data that we deem essential for rendering our services, there might be certain implications):
    • Your access to the platform might be jeopardized.
    • We may deem it necessary to suspend or limit your access to specific platform functions or the entire platform.
    • The range and quality of services, including those offered through the Cabinet, could be restricted.
  2. Platform Appearance Approval (for those seeking to have a visible presence or role on our platform, the provision of certain personal data is mandatory.) Without this data:
    • We might be unable to grant the final approval for you to appear or list on the platform.
    • If you've previously received such approval based on prior data provision but later withhold further necessary data, we reserve the right to rescind that approval. This could lead to the suspension or termination of your Cabinet's functionalities.

In essence, your cooperation in providing requisite personal data ensures the smooth operation of our platform and the continuation of a beneficial relationship between us.

Advantages of Data Provision to You

  1. Enhanced Communication (your decision to share personal data facilitates):
    • Seamless interaction: You can easily reach out to us regarding any services or inquiries.
    • Personalized alerts: Get tailored property notifications and promotional emails aligned with your preferences.
    • Direct contact with stakeholders: Engage directly with property agents, developers, and other listing users on the platform, ensuring prompt and efficient communication.
  2. Safeguarding Your Interests (the structure of our platform inherently acts as a safety measure against potential risks):
    • Protection against phishing: Our mechanisms deter malicious attempts by listing users to exploit your data.
    • Validated exchanges: Before any exchange of personal data takes place, the listing user must validate the property's availability. This process significantly reduces your chances of encountering deceptive or obsolete listings and ensures a more trustworthy data exchange environment.

In sum, by entrusting us with your data, you’re not only optimizing your platform experience but also positioning yourself in a safer and more responsive digital environment.

Basis for Data Processing Under Data Protection Regulations

Legitimate Interests & Consent:

In adherence to established data protection laws, we hold the right to handle your personal data on the grounds of our legitimate interests or those of a third entity, as long as these interests neither compromise your rights nor inflict undue harm upon you.

Our clearly-defined legitimate interests encompass:

  • Facilitating and honing our suite of services.
  • Allowing you the convenience to preserve property searches.
  • Affording you unrestricted capabilities to request property viewings.
  • Empowering you to allocate chosen properties to your 'favorites' dossier.
  • Undertaking various operations via your platform account.
  • Tailoring our service offerings for an individualized user experience.
  • Drawing insights from your platform engagement to further optimize our offerings.
  • Upholding the highest standards of security for our services.

Consent:

The term 'consent' pertains to your explicit authorization permitting us to process specific personal and associated data for distinct, articulated purposes. It's important to recognize that your consent is revocable. To exercise this right, simply:

  • Reach out to us directly via Special Request form or send a letter at support [at] realty. com. cy.
  • Alter your email notification preferences within your platform dashboard. Please ensure you're logged.
  • Navigate the 'Cabinet' for options to modify or cease alerts concerning your monitored properties.
  • Access 'My wishlist' to adjust or unsubscribe from alerts related to property listings.

Your autonomy over your personal data remains a cornerstone of our commitment, and we pledge unwavering support in safeguarding your rights and choices.

Preferences in Marketing Communication

Example: Your preferences concerning digital communication methods, such as promotional emails and push notifications.

Purpose of Data Collection

This data enables us to keep you informed and to potentially entice you to engage more actively with our platform. Additionally, certain reputable entities, like new homes developers, compensate us to transmit marketing emails on their behalf.

It's paramount to understand that we maintain the confidentiality of your contact details. The only exceptions are specific third-party entities who facilitate services on our behalf. In these instances, strict contractual conditions mandate them to preserve the integrity of your data and restrict its use strictly to the intended purpose.

Benefits to You

By catering to your preferences, we ensure that you receive:

  • Updates on recent properties aligning with your search parameters.
  • Pertinent information regarding your property.
  • Tailored marketing emails and push notifications.

Our commitment is to provide you with insights only about products and services that align with your interests and preferences.

Basis for Data Processing Under Data Protection Regulations

Legitimate Interests & Consent:

In adherence to established data protection laws, we hold the right to handle your personal data on the grounds of our legitimate interests or those of a third entity, as long as these interests neither compromise your rights nor inflict undue harm upon you.

Our clearly-defined legitimate interests encompass:

  • Facilitating and honing our suite of services.
  • Allowing you the convenience to preserve property searches.
  • Affording you unrestricted capabilities to request property viewings.
  • Empowering you to allocate chosen properties to your 'favorites' dossier.
  • Undertaking various operations via your platform account.
  • Tailoring our service offerings for an individualized user experience.
  • Drawing insights from your platform engagement to further optimize our offerings.
  • Upholding the highest standards of security for our services.

Consent:

The term 'consent' pertains to your explicit authorization permitting us to process specific personal and associated data for distinct, articulated purposes. It's important to recognize that your consent is revocable. To exercise this right, simply:

  • Reach out to us directly via Special Request form or send a letter at support [at] realty. com. cy.
  • Alter your email notification preferences within your platform dashboard. Please ensure you're logged.
  • Navigate the 'Cabinet' for options to modify or cease alerts concerning your monitored properties.
  • Access 'My wishlist' to adjust or unsubscribe from alerts related to property listings.

Your autonomy over your personal data remains a cornerstone of our commitment, and we pledge unwavering support in safeguarding your rights and choices.

Your 'Cabinet' Account Details

Example: This includes aspects like your login credentials, specific preferences, and properties you've bookmarked using our 'Cabinet' feature.

Purpose of Data Collection

This data plays a crucial role in:

  • Facilitating account maintenance.
  • Retaining your unique preferences.
  • Overseeing the properties you've earmarked in our 'Cabinet' utility.

By merging this data with other insights we've derived from your interactions on our platform (for instance, the timestamp of your most recent login), we can curate specific audience segments. The primary objective behind these segments is to ensure that any content, advertisements, or other communications we relay to you, be it through email, on your mobile device, on our platform, or even across the broader web, align closely with your preferences and interests.

Benefits to You

Utilizing your 'Cabinet' account details allows us to:

  1. Personalization: Tailor the platform experience specifically to your preferences, ensuring you see properties and services that resonate with your needs and interests.
  2. Relevance: Ensure that any alerts for new properties, updates on saved searches, or any other notifications you receive are pertinent to your property interests.
  3. Recommendations: Based on your activity and preferences, we can suggest properties, services, or offers that might be of particular interest to you, making your search more efficient and streamlined.

Basis for Data Processing Under Data Protection Regulations

Legitimate Interests & Consent:

In adherence to established data protection laws, we hold the right to handle your personal data on the grounds of our legitimate interests or those of a third entity, as long as these interests neither compromise your rights nor inflict undue harm upon you.

Our clearly-defined legitimate interests encompass:

  • Facilitating and honing our suite of services.
  • Allowing you the convenience to preserve property searches.
  • Affording you unrestricted capabilities to request property viewings.
  • Empowering you to allocate chosen properties to your 'favorites' dossier.
  • Undertaking various operations via your platform account.
  • Tailoring our service offerings for an individualized user experience.
  • Drawing insights from your platform engagement to further optimize our offerings.
  • Upholding the highest standards of security for our services.

Consent:

The term 'consent' pertains to your explicit authorization permitting us to process specific personal and associated data for distinct, articulated purposes. It's important to recognize that your consent is revocable. To exercise this right, simply:

  • Reach out to us directly via Special Request form or send a letter at support [at] realty. com. cy.
  • Alter your email notification preferences within your platform dashboard. Please ensure you're logged.
  • Navigate the 'Cabinet' for options to modify or cease alerts concerning your monitored properties.
  • Access 'My wishlist' to adjust or unsubscribe from alerts related to property listings.

Your autonomy over your personal data remains a cornerstone of our commitment, and we pledge unwavering support in safeguarding your rights and choices.

Online Behavior

For example: Your navigation patterns on our platform, pages frequently visited, duration spent on pages, links clicked, how you arrived at our platform (e.g., via a search engine, direct URL, or referral), and any interactions with content or advertisements.

Why We Collect This Data

We gather insights on how you navigate and interact with our platform to:

  1. Improve User Experience: By understanding user behavior, we can refine the platform's layout, design, and features to ensure a smoother and more user-friendly experience.
  2. Optimize Content Delivery: This data helps us prioritize and present the most relevant content based on user preferences and behaviors.
  3. Targeted Advertising: To ensure the ads or promotions you see are relevant to your interests, reducing the chances of displaying unrelated content.
  4. Traffic Analysis: To understand peak usage times, popular pages, and the overall flow of traffic, enabling us to manage server loads and enhance platform performance.
  5. Platform Development: Identifying new features or areas of the platform that might need enhancement or further development.

How it Benefits You

  1. Efficient Navigation: The platform becomes easier and quicker to navigate, with more relevant content presented upfront.
  2. Relevant Content: You are more likely to find information and properties that match your needs without sifting through unrelated content.
  3. Streamlined Interactions: Faster load times, fewer errors, and a more intuitive user interface based on user behavior analysis.

Use of Google Analytics and Segment Cookies

With your consent, as outlined in our Cookies Policy, we utilize Google Analytics and Segment Cookies. These tools allow us to capture data related to your browsing habits and actions on our platform, such as the pages you've visited, links you've clicked, and your overall session and interaction data. This is achieved through mechanisms like cookies and tracking of IP addresses.

Why We Collect This Data

  1. Enhanced User Experience: By understanding your platform use, we can refine and tailor our offerings to better suit your preferences and needs.
  2. Advertising Partnerships: This data helps us determine which trusted businesses are a good fit to advertise on our platform, ensuring that we align with brands and services that resonate with our audience.
  3. Sustainability: By facilitating these advertising partnerships, we can continue to offer our platform's core services free of charge.
  4. Targeted Advertising: We use tools like Google Adwords to deploy targeted advertising based on user behavior and preferences, ensuring you see content that's most relevant to you.
  5. Performance Metrics: Through the use of cookies and action tags, we can measure the efficacy of our advertising campaigns, ensuring our marketing efforts are directed in the right way.

How it Benefits You

  1. Cost-Efficient: The platform remains free to access, and property viewing requests come without any charges.
  2. Relevant Content: With targeted advertising, the ads and promotions you encounter on the platform are more aligned with your interests and preferences.
  3. Seamless User Experience: Our understanding of user behavior ensures a smoother browsing experience, with more relevant content presented upfront.
  4. Improved Services: As we gather more insights, the overall quality and range of services on the platform will evolve to serve you better.

Legal Basis Under Data Protection Law

Consent: We operate in accordance with data protection regulations by seeking your explicit consent when collecting and processing your data via cookies. Our platform primarily utilizes cookies that are essential for its functioning, ensuring you receive an optimal user experience.

If at any point you wish to withdraw your consent regarding the use of these necessary cookies, the only method to do so is by deleting your account. This is due to the integral role these cookies play in the operation of our platform.

Please be reminded that you can manage your cookie preferences at any time. However, disabling or withdrawing consent for essential cookies may impact your experience and the functionality of the platform.

Search Information

Description: Details pertaining to your property searches, clicks, likes, and the pages you engage with on our platform.

Purpose for Collection: Your search activity plays a pivotal role in enhancing your platform experience. By understanding the nuances of your property preferences:

  1. We can tailor our platform to better align with your requirements, ensuring the suggestions and properties we present are in tune with your preferences.
  2. It enables our listing users - agents, developers, and other relevant entities - to gain insights into the kind of properties that might appeal to you. This informed perspective allows them to cater to your needs more effectively.
  3. Based on your recent interactions and activities on the platform, we can curate ads and dispatch emails that are specifically targeted and more relevant to you, ensuring that the content you encounter is in line with your interests.

Benefits to You

  1. Tailored Search Results: Your engagements on the platform help refine your search results, ensuring the properties shown align closely with your preferences. This means you spend less time sifting through irrelevant listings and more time exploring potential homes.
  2. Expanded Property Options: Even if a property might slightly deviate from your defined criteria, our system recognizes its potential relevance based on your past interactions. This ensures you don’t miss out on properties that could be a perfect match, simply because they didn't fit strictly within your initial search parameters.
  3. Enhanced Service from Listing Users: Armed with a better understanding of your property interests, listing users such as agents and developers can provide more tailored assistance. This ensures a more seamless and efficient property search process for you.

Basis for Data Processing Under Data Protection Regulations

Legitimate Interests & Consent: In adherence to established data protection laws, we hold the right to handle your personal data on the grounds of our legitimate interests or those of a third entity, as long as these interests neither compromise your rights nor inflict undue harm upon you.

Our clearly-defined legitimate interests encompass:

  • Facilitating and honing our suite of services.
  • Allowing you the convenience to preserve property searches.
  • Affording you unrestricted capabilities to request property viewings.
  • Empowering you to allocate chosen properties to your 'favorites' dossier.
  • Undertaking various operations via your platform account.
  • Tailoring our service offerings for an individualized user experience.
  • Drawing insights from your platform engagement to further optimize our offerings.
  • Upholding the highest standards of security for our services.

Audience Segmentation and Personalization

Overview: Our platform thrives on delivering a seamless and intuitive user experience. By segmenting our users into distinct audience categories based on shared property interests, browsing behaviors, and provided information, we're able to craft a platform experience that's uniquely tailored to individual users. Whether you're a first-time buyer or an experienced real estate enthusiast, our goal is to present properties and information that align closely with your aspirations and preferences.

Reasons for Data Collection:

  1. Tailored Content: By understanding your preferences, we can curate property listings and related information that is more likely to resonate with you. No more wading through irrelevant listings.
  2. Enhanced Advertising: Our understanding of your preferences allows us to deliver advertisements that are more aligned with your interests, making them less intrusive and more relevant.
  3. Revenue Generation: Tailored advertising results in better engagement, which in turn allows us to derive better value from our advertising slots. This helps sustain our platform and continue offering free or cost-effective services.
  4. Direct Communication: Rather than sharing your information with third-party businesses, we communicate offers and opportunities directly to you, ensuring your data remains protected within our platform.
  5. Performance Analytics: By analyzing anonymized and aggregated user data, we can gauge the effectiveness of our advertising campaigns and continue refining our strategies for better user engagement.

Benefits to You

  1. Personalized Experience: The platform adapts to showcase properties and information that match your preferences and interests, ensuring a more efficient and enjoyable browsing experience.
  2. Relevant Advertisements: No more sifting through ads that don't resonate with you. Our tailored approach ensures that advertisements are more relevant to your property journey.
  3. Data Protection: Your data remains with us. We handle direct communications on behalf of businesses, ensuring there's no unnecessary sharing of your personal details.
  4. Better Engagement: Through our audience segmentation, you're more likely to discover properties and opportunities that align with your goals, whether you're purchasing your first home or exploring investment opportunities.

Basis for Data Processing Under Data Protection Regulations

Legitimate Interests & Consent: In adherence to established data protection laws, we hold the right to handle your personal data on the grounds of our legitimate interests or those of a third entity, as long as these interests neither compromise your rights nor inflict undue harm upon you.

Our clearly-defined legitimate interests encompass:

  • Facilitating and honing our suite of services.
  • Allowing you the convenience to preserve property searches.
  • Affording you unrestricted capabilities to request property viewings.
  • Empowering you to allocate chosen properties to your 'favorites' dossier.
  • Undertaking various operations via your platform account.
  • Tailoring our service offerings for an individualized user experience.
  • Drawing insights from your platform engagement to further optimize our offerings.
  • Upholding the highest standards of security for our services.

Why We Use Adtech

  1. Efficient Use of Ad Space: The adtech system lets us instantly and efficiently allocate our ad space to the highest bidder. This ensures we're making optimal use of our advertising slots and helps to generate revenue which supports our free services to you.
  2. Relevant Ads for Users: By using adtech, we're able to present ads that are more likely to be of interest to you. Instead of seeing generic ads, you'll see ads tailored to your behaviors, preferences, and interests, enhancing your overall experience on the platform.
  3. Valuable Insights for Advertisers: Adtech allows advertisers to target specific audience segments. This means they can direct their ads to the most relevant users, leading to a higher likelihood of engagement.
  4. Maintaining Quality Control: While the adtech process is automated, we maintain control over who gets to bid for ad space. This ensures that the ads you see are from reputable companies and are relevant to the content and ethos of our platform.

Our Role in the Adtech Ecosystem

  1. Audience Segmentation: As previously mentioned, we segment our users into categories based on their behaviors and preferences. These segments are valuable for advertisers as they allow for more targeted advertising.
  2. Real-Time Bidding Platform: We operate a platform where advertisers can bid in real-time for the opportunity to display their ads to our users. This ensures that the ad space goes to the most relevant and highest bidder.
  3. Data Protection and Privacy: We take user privacy seriously. While we do share audience segments with advertisers for the purpose of targeted advertising, this data is anonymized. We don’t share individual user data or any personally identifiable information.
  4. Quality Assurance: We vet the companies that are allowed to bid on our ad space. This ensures that the content displayed aligns with the interests and values of our user base.

Our involvement in adtech is about creating a balance. We aim to present you with relevant and interesting ads while also generating revenue that helps sustain our platform. We're committed to maintaining the privacy of your data and ensuring you have a positive experience when using our services.

Basis for Data Processing Under Data Protection Regulations

Legitimate Interests & Consent:

In adherence to established data protection laws, we hold the right to handle your personal data on the grounds of our legitimate interests or those of a third entity, as long as these interests neither compromise your rights nor inflict undue harm upon you.

Our clearly-defined legitimate interests encompass:

  • Facilitating and honing our suite of services.
  • Allowing you the convenience to preserve property searches.
  • Affording you unrestricted capabilities to request property viewings.
  • Empowering you to allocate chosen properties to your 'favorites' dossier.
  • Undertaking various operations via your platform account.
  • Tailoring our service offerings for an individualized user experience.
  • Drawing insights from your platform engagement to further optimize our offerings.
  • Upholding the highest standards of security for our services.

Feedback and Responses

When you send messages to agents and developers, it streamlines the property search and negotiation process. Here’s how:

  1. Instant Connections: By directly messaging through our platform, you're able to immediately get in touch with the relevant parties. This can speed up the overall process, whether you’re looking to buy, rent, or sell a property.
  2. Tailored Listings: Based on your communication with agents and developers, we can derive insights on what kind of properties or deals you might be interested in. This allows us to present you with property listings that align with your preferences and criteria, thereby saving you time and effort in the property search.
  3. Service Improvement: By analyzing the communications between users and agents/developers, we can understand the needs of our users better. This can help us in refining our features, ensuring that both parties have a smoother experience in future interactions.
  4. Safe Communications: Using our platform to communicate ensures that your contact details are not directly shared until necessary. This provides a layer of privacy and safety for you.
  5. Efficient Tracking: Having all your property-related communications in one place ensures you can easily track your discussions, follow-ups, and any other necessary details without the clutter of searching through a multitude of emails or messages.

In essence, this feature is designed to ensure you have a convenient, efficient, and safe means to communicate with property agents and developers, enhancing your experience and journey in the property market.

Basis for Data Processing Under Data Protection Regulations

Legitimate Interests & Consent:

In adherence to established data protection laws, we hold the right to handle your personal data on the grounds of our legitimate interests or those of a third entity, as long as these interests neither compromise your rights nor inflict undue harm upon you.

Our clearly-defined legitimate interests encompass:

  • Facilitating and honing our suite of services.
  • Allowing you the convenience to preserve property searches.
  • Affording you unrestricted capabilities to request property viewings.
  • Empowering you to allocate chosen properties to your 'favorites' dossier.
  • Undertaking various operations via your platform account.
  • Tailoring our service offerings for an individualized user experience.
  • Drawing insights from your platform engagement to further optimize our offerings.
  • Upholding the highest standards of security for our services.

Feedback and Surveys

Feedback is an essential element of continuous improvement, and here's how it matters:

  1. Direct Influence: By sharing your thoughts and experiences, you play a direct role in shaping our platform and services. Whether it’s a new feature, a tweak to an existing one, or pointing out issues, your feedback is instrumental in guiding our direction.
  2. Enhanced User Experience: The primary purpose of collecting feedback is to enhance user experience. By understanding what works and what doesn’t, we can prioritize updates and features that resonate most with our users.
  3. Better Listings: Feedback about listing users can also lead to more accurate, trustworthy, and high-quality property listings on our platform. Agents and developers get insights into how they can serve users better.
  4. Transparency and Trust: By encouraging feedback, we aim to create an open channel of communication with our users. This transparency helps build trust, as users know their opinions are valued and considered.
  5. Tailored Services: With user feedback, we can identify unique needs and preferences. This understanding enables us to offer tailored services, recommendations, and content that align better with what you're looking for.
  6. Recognition of Excellence: Positive feedback can also serve as a recognition tool. Listing users who receive consistently positive feedback can be recognized, and this can set a benchmark for service quality.
  7. Problem-solving: Feedback isn't just about pointing out the good. It helps us identify pain points, issues, or bugs that might not be evident otherwise. By highlighting them, you help us fix issues promptly.

Remember, your voice and perspective provide a wealth of information that no amount of data analysis can replace. Your direct experience and insight help us to constantly refine and elevate our platform to serve you better.

Basis for Data Processing Under Data Protection Regulations

Legitimate Interests & Consent:

In adherence to established data protection laws, we hold the right to handle your personal data on the grounds of our legitimate interests or those of a third entity, as long as these interests neither compromise your rights nor inflict undue harm upon you.

Our clearly-defined legitimate interests encompass:

  • Facilitating and honing our suite of services.
  • Allowing you the convenience to preserve property searches.
  • Affording you unrestricted capabilities to request property viewings.
  • Empowering you to allocate chosen properties to your 'favorites' dossier.
  • Undertaking various operations via your platform account.
  • Tailoring our service offerings for an individualized user experience.
  • Drawing insights from your platform engagement to further optimize our offerings.
  • Upholding the highest standards of security for our services.

Telephone Communications

Telephone interactions remain a critical touchpoint for many service-oriented platforms. Here's why it matters:

  1. Quality Assurance: By noting the information during calls, we aim to maintain a standard of excellence in our interactions. It helps in ensuring that our team adheres to the best practices and provides consistent service to all users.
  2. Continuous Training: The information gleaned from phone calls is invaluable for training purposes. It helps us identify areas of improvement, best practices, and points of confusion, allowing our team members to better assist you in subsequent interactions.
  3. Swift Resolution: In instances where there may have been misunderstandings or disputes, the information from calls can be instrumental in understanding the root cause and reaching a swift resolution. This ensures that your concerns are addressed promptly and effectively.
  4. Feedback Loop to Listing Users: By sharing relevant information (while maintaining confidentiality) with agents, developers, or other listing users, we enable them to better understand user needs and refine their offerings accordingly. This feedback loop ensures that any gaps in service or communication are promptly addressed.
  5. Personalized Service: Understanding your preferences, pain points, and requirements from calls allows us to tailor our services to your needs. The more we know, the better we can serve you.
  6. Data Privacy: While we value the insights from calls, we prioritize your privacy. By not saving call recordings, we ensure that your personal conversations are not stored, reflecting our commitment to safeguarding your privacy.
  7. Trust and Transparency: By transparently sharing our approach towards call data, we aim to build trust. You can be assured that your interactions are utilized for service enhancement while respecting your confidentiality.

At the end of the day, our goal is to provide an optimal user experience, and your interactions over the phone play a pivotal role in helping us achieve that.

Basis for Data Processing Under Data Protection Regulations

Legitimate Interests & Consent:

In adherence to established data protection laws, we hold the right to handle your personal data on the grounds of our legitimate interests or those of a third entity, as long as these interests neither compromise your rights nor inflict undue harm upon you.

Our clearly-defined legitimate interests encompass:

  • Facilitating and honing our suite of services.
  • Allowing you the convenience to preserve property searches.
  • Affording you unrestricted capabilities to request property viewings.
  • Empowering you to allocate chosen properties to your 'favorites' dossier.
  • Undertaking various operations via your platform account.
  • Tailoring our service offerings for an individualized user experience.
  • Drawing insights from your platform engagement to further optimize our offerings.
  • Upholding the highest standards of security for our services.

Understanding Your Rights as a Data Subject

The General Data Protection Regulation (GDPR) grants you, as a data subject, various rights to ensure that your personal data is processed transparently, fairly, and in your best interest. Below is a breakdown of these rights:

  1. Right to be informed: This right ensures that you are transparently informed about how your data will be used. It's about making sure you understand why your data is needed, what it will be used for, and how it will be protected.
  2. Right of access: You can request access to your personal data. This means you can request a copy of the personal data we hold about you to understand how and why it's being processed.
  3. Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to correct it.
  4. Right to withdraw consent: If you've given your consent for data processing, you can withdraw it at any time, although this won't affect any processing that's already taken place.
  5. Right to erasure (often known as the 'right to be forgotten'): You can request that your personal data be deleted or removed from our systems, provided there's no compelling reason for us to keep it.
  6. Right to restriction: You can request a halt on the processing of your personal data, for example if you want us to verify its accuracy or reason for processing.
  7. Right to data portability: This allows you to receive your personal data in a machine-readable format and have the data transferred directly from one data controller to another, where feasible.
  8. Right to object: You can object to the processing of your personal data in certain situations.
  9. Rights related to automated decision-making and profiling: GDPR has provisions on automated individual decision-making, including profiling. This means you have the right not to be subject to a decision based solely on automated processing, including profiling, if it produces legal or similarly significant effects concerning you.

Each of these rights is crucial in ensuring your control over your personal data and how it's used. However, it's worth noting that these rights aren't absolute; they don't always apply and can vary depending on the specific circumstances and the legal basis upon which the data is being processed.

Exercising Your Rights with RimaTech Ltd

If you wish to exercise any of the rights granted to you under GDPR or any related data protection law, here's how you can go about it with RimaTech Ltd:

  1. Sending a Request: Direct your request to the Data Protection Officer (DPO) by emailing info [at] rimatech. com. cy. Clearly state the specific right or rights you wish to exercise in your email.
  2. Identification Verification: To ensure data security and that the request is coming from the rightful data subject, RimaTech will request a valid form of identification before processing your request. This step is crucial to prevent unauthorized access or changes to your data.
  3. Response Time: Upon receipt of your email and verifying your identification, RimaTech will process your request. They aim to respond to all data rights requests within 30 days. However, in situations where the request is complex or if there are numerous requests from the same individual, this period might be extended by two additional months. If such an extension is necessary, RimaTech will inform you of the reasons for the delay.
  4. Outcome: Once your request has been evaluated, RimaTech will take the appropriate action (e.g., provide you with the data you've requested, correct inaccuracies, or delete data) based on the nature of your request and in compliance with data protection regulations.
  5. Potential Fees: Although most requests will be processed free of charge, RimaTech reserves the right to charge a fee if your request is clearly unfounded, repetitive, or excessive. You will be informed in advance if a fee applies to your request.
  6. Unsatisfactory Response: If you're unsatisfied with how RimaTech Ltd handles your request, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Remember, these rights are in place to give you control over your data. It's important to understand them and to know how to exercise them effectively when necessary.

How We Handle Your Data Storage

Data Storage Locations:

  1. Primary Location: RimaTech's primary location for processing and storing personal data is facilitated by EU-located cloud servers, since the nature of data is digital. This facility ensures that the data is managed in accordance with local data protection regulations and the EU General Data Protection Regulation (GDPR).
  2. Third-Party Facilities: We also rely on third-party data processors to handle certain tasks or store specific types of data. These external facilities are vetted to ensure that they maintain the highest standards of data protection.

International Transfers:

  1. Outside of the EEA: While most of our data processing takes place within the European Economic Area (EEA), certain operations might involve transferring data to third-party processors outside of the EEA. This could be due to technical reasons, specific service requirements, or other operational needs.
  2. Protection Measures: Any time data is transferred outside of the EEA, we implement robust measures to safeguard your personal data. This is in line with the GDPR requirements on international data transfers.
  3. Standard Contractual Clauses: One of the most common measures we utilize is the adoption of Standard Contractual Clauses. These are contractual terms that both the data exporter (us) and the data importer (third-party processor outside the EEA) agree upon. These clauses ensure that the third-party processor will provide a level of protection to your data that is consistent with EU standards.
  4. Other Measures: Depending on the nature of the transfer and the location of the third-party processor, we might implement additional protective measures. This could include data anonymization, enhanced encryption methods, or other risk-reducing strategies.

Assurance: You can rest assured that wherever your data is stored or processed, whether in Cyprus, elsewhere within the EEA, or outside of it, we always strive to maintain the highest standards of data protection. Your privacy is our top priority, and we're committed to handling your data responsibly and in compliance with the relevant regulations.

Data Retention Policy at RimaTech Ltd

Purpose-driven Retention: We store your personal data based on its intended purpose. Once the purpose for which the data was collected is fulfilled, we no longer have a justification to hold onto it.

General Retention Guidelines:

1. Account Information: If you have an account with us, we retain your data for as long as your account remains active. Typically, if your account is inactive for an extended period (e.g., more than two years), we might delete the account and associated data after notifying you.

2. Marketing Preferences: If you've subscribed to any of our newsletters or marketing communications, we'll keep your contact details until you choose to unsubscribe or ask us to remove you from our lists.

3. Enquiries: Data associated with specific queries or requests (e.g., messages to agents and developers) is kept for a period sufficient to address the enquiry, typically around 6 months to a year, unless there's a legitimate reason to hold onto it for longer.

4. Surveys and Feedback: Responses to surveys and feedback mechanisms are typically stored for a period of 1-2 years to allow us to analyze trends over time.

5. Online Behavior and Cookies: Data collected about your online behavior, such as through cookies, is usually retained for a shorter period, often 30 days to 6 months, depending on the nature of the cookie and its purpose.

6. Legal and Regulatory Obligations: In some cases, legal or regulatory obligations may require us to retain certain data for extended periods. For instance, financial transactions might need to be kept for several years to comply with tax or accounting regulations.

7. Deletion Process: When we delete data, we do so securely, ensuring that data is irretrievably destroyed and cannot be restored or accessed.

Regular Review: We regularly review our data holdings to ensure we aren't holding onto data unnecessarily. If we identify data that we no longer need, and there's no legal or operational reason to keep it, we'll securely delete it.

Your Rights: Remember, as outlined in the GDPR section, you have a right to access and rectify your data, or even ask for it to be deleted, under certain conditions. If you believe we're holding onto your data for longer than necessary, you can contact our Data Protection Officer for further clarification or to request action.

In essence, our commitment is to ensure data is held responsibly, securely, and only for as long as necessary.

Third-Party Data Processing at RimaTech Ltd

Who are our third-party processors?

We collaborate with various third-party processors to streamline our operations, improve user experience, and scale our services. These might include:

  1. Hosting Providers: These are companies that provide the necessary technologies and services that we use to host, deploy, and run our platform.
  2. Database Management: To efficiently manage, store, and retrieve user data, we might rely on third-party database services that specialize in secure and robust data handling.
  3. Payment Processors: If our platform involves financial transactions, we may work with third-party payment gateways or processors to securely handle these operations.
  4. Marketing and Advertising Platforms: Tools that help us target, optimize, and analyze our marketing campaigns might have access to certain non-sensitive user data.
  5. Customer Support Tools: Platforms we use to manage customer queries, chat services, or support ticketing systems.
  6. Analytics and Data Monitoring: Services like Google Analytics that help us monitor website traffic, user behavior, and other vital metrics.
  7. Security and Compliance Tools: Platforms that help us maintain our security standards and comply with international regulations.

Our Commitment to Security with Third Parties:

  • Vetting Process: Before entering into a partnership, every third-party service undergoes a rigorous vetting process where we assess their data protection policies, security measures, and compliance with international standards.
  • Data Sharing Agreement: We enter into strict data processing agreements with third parties that outline the obligations and responsibilities of each party, especially concerning data protection.
  • Minimal Data Sharing: We adopt a principle of data minimization, which means we only share the data that's absolutely necessary for the third party to perform their function.
  • Cross-border Transfers: If a third-party processor is outside the EEA, we ensure that they adhere to international data protection standards and the data transfer is in accordance with legal protocols like the 'Standard Contractual Clauses'.
  • Continuous Monitoring: Our relationship with third-party processors doesn't end once we share the data. We continuously monitor and audit these relationships to ensure adherence to data protection standards.

Your Rights and Third-Party Processing: Your rights as a data subject remain unchanged irrespective of whether we handle your data or a third-party processor does. You can always exercise your rights as outlined under GDPR, and we'll act as the intermediary in liaising with the third-party processor on your behalf.

In summary, while third-party processors play a vital role in the efficient functioning of our platform, our commitment to data security and user privacy remains unwavering.

Links to Third-Party Websites

Our platform aims to provide valuable resources and enhanced user experience by occasionally linking to third-party websites. These websites are governed by their own terms, conditions, and privacy policies.

Please note that our privacy policy, as detailed herein, only applies to the domain of RimaTech's platform. Once you click on a link that directs you away from our site, our policies and protections no longer apply. You will be subjected to the policies and terms of the third-party website.

User Responsibility: We strongly recommend that, before sharing any personal data or information on third-party websites, you take a moment to familiarize yourself with their privacy policies and terms of service. This ensures that you understand how your data will be used and protected by that particular site.

Disclaimer: RimaTech is not responsible for the content, privacy policies, or practices of third-party websites. The inclusion of a link on our platform does not imply endorsement of the linked site by us. When accessing third-party websites, you do so at your own risk.

Changes and Updates: Third-party websites might change their terms and privacy policies from time to time. We have no control over these changes. As such, it’s a good practice to regularly check the privacy policies of websites you frequently visit.

Feedback: If you find any link on our platform that you feel is inappropriate, harmful, or misleading, please inform us. We aim to provide a safe and informative environment and appreciate your feedback.

Your online safety and privacy are paramount to us. While we strive to provide helpful resources, always exercise caution and make informed decisions when navigating the vast digital landscape.

RimaTech Ltd Vulnerability Disclosure Policy

Introduction: At RimaTech, we prioritize the security of our products, services, and platforms. Our commitment is reflected in our continuous efforts to protect our users' data and the functionality of our systems. However, the vast and dynamic nature of the cyber world makes it challenging to identify every potential risk. Therefore, we value the role of independent researchers in making our platforms even more secure.

Reporting a Vulnerability: If you believe you've identified a security vulnerability in any of our services, we genuinely appreciate your help and encourage you to share your findings with us.

To report a suspected vulnerability:

  • Email us at ‘info [at] rimetach.com.cy’.
  • Provide a clear description of the potential vulnerability.
  • Include detailed steps on how to reproduce the issue, if possible.
  • Share your contact information, including your name.

Our Commitment:

  1. We will review every vulnerability report we receive.
  2. We aim to confirm the receipt of your report as soon as possible.
  3. While we appreciate every vulnerability report, we do not currently offer any monetary rewards or bounties.

Guidelines for Researchers: We expect all security researchers to adhere to the following guidelines:

  • Avoid any action that may harm the integrity and functioning of our services.
  • Do not access or modify data without permission.
  • Do not interrupt our services or operations.
  • Do not exploit any vulnerability to view data unrelated to the vulnerability.
  • Do not disclose the vulnerability publicly before we have had a chance to address it.
  • Refrain from "Denial of Service" attacks and high-volume automated testing.
  • Ensure the privacy of our staff and users remains intact.

Legal Consideration: By submitting a vulnerability report, you acknowledge that you have no legal claim on us regarding the information provided. If your findings and follow-up actions respect our policy and guidelines, we will not pursue any legal action against you.

Your contributions towards identifying vulnerabilities can help us achieve our mission to provide secure and reliable services. Together, we can create a safer digital environment for all our users. Thank you for your understanding and cooperation.

Vulnerability Disclosure Policy Addendum

Disclosure and Communication:

  1. Acknowledgment: If you've identified and reported a valid and unique vulnerability concerning our platforms, we genuinely appreciate your assistance in enhancing our security. Your efforts play a crucial role in ensuring the safety and security of our users.
  2. Internal Assessment: Upon receipt of your report, our internal teams will assess and evaluate the potential impact of the vulnerability. This process may involve a thorough examination and testing to understand the scope and severity of the issue.
  3. Communication: While we value each report, due to the volume of submissions and the complexity involved in the assessment process, we might not be able to provide continuous updates on the progress of your reported vulnerability. However, please be assured that each valid report is taken seriously and addressed accordingly.
  4. Public Disclosure: Your responsible disclosure is vital to the security of our users and our platform. We ask that you respect the confidentiality of your findings. Please refrain from publicly disclosing any information about the vulnerability without our prior explicit consent. Public disclosure of a vulnerability without coordination can potentially harm users and undermine the security efforts deployed.
  5. Consent for Public Disclosure: If, after our internal assessment and resolution, you wish to disclose the vulnerability to the public or any other entity, please reach out to us for explicit consent. We believe in the collaborative effort of the security community, but it's essential to ensure that disclosures are made in a manner that safeguards our users' interests.
  6. Appreciation: Although we are not offering monetary rewards or bounties for reported vulnerabilities, we sincerely appreciate and acknowledge the time, effort, and skill that goes into vulnerability research. Your contribution helps make the digital space safer for everyone.

We value the security community's efforts in keeping online platforms safe from threats. Responsible vulnerability disclosure ensures that potential issues are addressed appropriately, ensuring a safer environment for all. Thank you for your cooperation and professionalism.

Contact Us

General Inquiries: If you have any questions, concerns, or feedback regarding our privacy practices or any other aspect of our platform, please reach out to us:

Email: info [at] rimetach. com. cy

For Data Protection Concerns: Your data privacy is of utmost importance to us. If you have specific queries or concerns regarding how we handle your personal data, or if you wish to exercise any of your rights under the GDPR or other relevant data protection laws, please contact our Data Protection Officer:

Email: info [at] rimatech. com. cy

Postal Address:

Data Protection Officer

Bridge Tower,

Alexandrias 2-4,

Limassol 3013

Cyprus

(Please mark the envelope ‘Data Protection Officer’)

Regulatory Authority: In the event that you feel your concerns have not been adequately addressed by us, you have the right to lodge a complaint with the national data protection authority:

Office of the Commissioner for the Protection of Personal Data

Website: http://www.dataprotection.gov.cy

Email: commissioner@dataprotection.gov.cy

Your trust is important to us. We are committed to ensuring transparency, security, and compliance with data protection regulations to maintain your confidence in our platform and services.

No Error Free Performance

While we strive to uphold the highest standards in our privacy practices, we recognize that it is impossible to achieve absolute perfection. Under this Privacy Policy, we cannot guarantee a performance devoid of errors. However, upon identification or being notified of any discrepancies or errors in our compliance with this Privacy Policy, we will act promptly and undertake corrective measures to rectify them.

Under no circumstances will we be held responsible for any incidental, consequential, or punitive damages that arise from or relate to this Privacy Policy.

SEVERABILITY

Should any provision or part of this Privacy Policy be declared void or invalid by a court with appropriate jurisdiction or by an arbitration tribunal, such declaration will not affect the validity of the remaining provisions or parts of this Privacy Policy. The unaffected portions will continue to be valid and remain in full force and effect.

LAW

This Privacy Policy is governed by and will be interpreted in accordance with the laws of the Republic of Cyprus. Any disputes arising out of or in connection with this Privacy Policy will be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.

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